QUALITY & PATIENT SAFETY

Explore how KETS Research investigates patient safety, clinical effectiveness and quality standards to support better pharmacy practice.

QUALITY & PATIENT SAFETY

Measuring What Matters

Introducing more clinical services into pharmacy requires more than innovation.

It requires evidence that those services are safe, consistent, clinically effective and appropriately governed.

KETS Pharmacy Clinical Quality Framework

Patient Safety

Medication incidents, near misses, contraindications, adverse events, escalation procedures and referral pathways.

Clinical Effectiveness

Clinical interventions, treatment goals, medication-related problems and measurable patient outcomes.

Quality Assurance

Clinical protocols, standard operating procedures, professional competency, documentation, audits and continuous quality improvement.

Patient Experience

Accessibility, communication, cultural responsiveness, patient understanding, satisfaction and continuity of care.

Operational Quality

Waiting times, workflow efficiency, staffing requirements and utilisation of pharmacist and technician time.

Economic Sustainability

Cost per consultation, pharmacist time, service revenue, operating costs and potential healthcare-system value.

Improving Pharmacy Quality

Building Safer, More Effective Pharmacy Services

Explore research opportunities focused on patient safety, clinical outcomes, quality assurance and sustainable pharmacy services. Connect with KETS Research to discuss research directions that support continuous improvement in pharmacy practice.

info@ketsconsultancy.co.nzOr+64 21 280 5570