THE FUTURE PHARMACY MODEL
Explore how KETS Research examines new models for community pharmacy, focusing on clinical services, personalised care and sustainable competitive advantage.
Community pharmacy is changing.
Large pharmacy groups possess significant advantages in areas such as scale, purchasing, retail range, marketing and pricing.
Attempting to compete solely through retail pricing may therefore be difficult for smaller operators.
KETS Research is investigating a different strategic question:
What if the independent pharmacy competes through clinical value rather than primarily through retail scale?
The proposed KETS Future Pharmacy Model would reposition community pharmacy as a:
Clinical Healthcare Hub
Dispensing remains an important component of pharmacy.
But around that foundation, the pharmacy can potentially develop a much broader clinical ecosystem.
The Kets Future Pharmacy Formula
Clinical Expertise
Technology
Accessibility
Continuity
Personalised Care
Clinical Expertise
Technology
Accessibility
Continuity
Personalised Care
= A New Competitive Model for Community Pharmacy
Need guidance to take your research further ? Contact us at info@ketsconsultancy.co.nz
Rather than asking:
“How can an independent pharmacy become cheaper than a large discount pharmacy?”
KETS Research asks:
“How can we create sufficient healthcare value that price is no longer the pharmacy’s primary competitive advantage?”
This represents a fundamental shift from:
Transaction → Relationship
Product → Healthcare Service
Dispensing Volume → Clinical Value
Retail Competition → Healthcare Differentiation
Shaping the Future of Pharmacy
Explore the Future Pharmacy Model
Interested in the future of community pharmacy? Connect with KETS Research to explore research opportunities focused on clinical healthcare services, technology, patient relationships and sustainable pharmacy models.